Privacy Policy

Intertape Polymer Group Inc. has a strong commitment to providing excellent service to all of our customers and visitors to our websites, including respecting your concerns about privacy. We understand that you may have questions about how we collect and use the personal information that you provide to us.

We have prepared this policy to inform you of the privacy principles that govern the use of personal information that we collect through our websites, including iTape.com, www.cantech.com, www.polyair.com, www.maiweave.com, www.ipgasia.in, fibope.pt, betterpackages.com, and any other website, software or mobile application linking to this policy (collectively, the “Sites”).

The term “personal information” as used in this policy shall mean any information that enables us to identify you, directly or indirectly, by reference to an identifier such as your name, identification number, location data, online identifier or one or more factors specific to you.

Intertape Polymer Group Inc., as well as its subsidiaries and affiliates (IPG or the IPG Group), is made up of different legal entities, details of which can be found here https://www.itape.com/en/about ipg. This policy is issued on behalf of the IPG Group so when we mention “IPG”, “we” or “us” in this policy, we are referring to the relevant company in the IPG Group responsible for processing your personal information. We will let you know which entity will be the controller for your personal information when you purchase a product or service with us. Intertape Polymer Group Inc. is the controller and responsible for this Site.

This policy contains numerous general and technical details about the steps we take to respect your privacy concerns. At IPG, meeting your needs and expectations form the foundation of everything we do – including protecting your privacy.

Personal information you give us

You may give us your personal information including name and contact details, by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal information you provide when you ask us about, or purchase, our products or services; subscribe to our blog or other publications; request marketing to be sent to you or give us feedback. If you would like to become a B2B partner, we will ask you for personal information such as name, address, telephone number, and email address.

Personal information we collect

When you access our Sites, our servers automatically collect technical information including, for example, Internet protocol (IP) address, web browser type and version, the operating system used and the domain name of your Internet service provider.

We may also collect information about your visit, including pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

We may use this information to personalize content presented to you, better understand how visitors use our Sites and how we can better tune it, its contents, and functionality to meet your needs.

To help make our Sites more responsive to the needs and interests of our visitors, we keep track of the pages visited by our users by placing a cookie, a small entry in a text file, on your hard drive.

When you first access our Sites from certain jurisdictions, you will receive a message advising you of our cookie practices. By clicking “Accept” you signify that you understand and agree to the use of cookies as set forth in our Cookie Policy.

We will only process your personal information in accordance with this policy and the applicable law.

We will process your personal information for the following purposes as is necessary for the performance of a contract between you and us, or to answer questions or take steps at your request prior to entering into a contract:

We will process your personal information for the following purposes as necessary for certain legitimate interests, or where you have given your informed consent to such processing as required by applicable law (such consent can be withdrawn at any time):

We will process your personal information for the following purposes as necessary in our legitimate business interests, (provided such interests are not overridden by your interests or fundamental rights):

 We will process personal information for other purposes only upon receipt of your prior consent to such processes.

We may share your personal information with the parties set out below for the purposes set out in this policy:

We will only transfer your personal information to trusted third parties who provide sufficient assurances in respect of the technical and organizational security measures governing the processing to be carried out and who can demonstrate a commitment to compliance with those measures.

We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

We may also disclose your personal information to third parties:

We will store your personal information, in a form which permits us to identify you, for no longer than is necessary for the purpose for which the personal information is processed. We use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically and reasonably feasible to remove it. Otherwise, we will seek to delete your personal information within a reasonable timeframe upon request.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your personal information may be accessed by us or transferred to our affiliates, partners or service providers who are located worldwide. This may involve the transfer of personal information outside the European Economic Area (the “EEA”) to countries that may not provide a level of protection of personal information that may be regarded as equivalent to that afforded under the European data protection legislation. Whenever your personal information is transferred internationally, we will take appropriate steps to ensure its security and confidentiality in accordance with applicable data protection law. For more information as to how we protect your personal information please contact us using the contact details shown above.

For residents of California only

Section 1798.83 of the California Civil Code permits existing customers who are California residents to request once a year that we disclose the manner in which we have shared certain categories of your personal information with third parties for their direct marketing use. To request this disclosure please use this link.

California Consumer Privacy Act (CCPA) Rights

Section 1798.100-199 provides verified California residents the following rights as of January 1, 2020:

In order to make a request for disclosure California residents may contact us via this link. We will ask you for information that allows us to reasonably verify your identity (that you are the person about whom we collected personal information) and will use that information only for that purpose. We cannot respond to your request or provide you with personal information if we cannot verify your identity and confirm that the personal information relates to you.

You may make a request up to twice within a 12-month period. We will endeavor to respond within forty-five days of receipt of your request, but if we require more time (up to an additional forty-five days) we will notify you of our need for additional time.

For requests for a copy of the personal information we have collected during the 12 months prior to your request we will endeavor to provide the information in a format that is readily useable, including by mailing you a paper copy or providing an electronic copy to your registered account, if you have registered an account with us.

We will not discriminate against you as a result of your exercise of any of these rights.

We do not sell your personal information.

During the past 12 months we have collected the following categories of information directly from you: identifiers, information protected against security breaches (such as your name and financial account, driver’s license, social security number, user name and password, health/medical information), protected classification information (like race, gender, ethnicity, etc.), commercial information, Internet/electronic activity, geolocation, audio/video data, professional or employment related information, education information, and inferences from the foregoing. We have collected the following categories of information from third parties: identifiers, information protected against security breaches (such as your name and financial account, driver’s license, social security number, user name and password, health/medical information), protected classification information (like race, gender, ethnicity, etc.), commercial information, Internet/electronic activity, geolocation, audio/video data, professional or employment related information, education information, and inferences from the foregoing. We have collected the following categories of information from our own observation: identifiers, information protected against security breaches (such as your name and financial account, driver’s license, social security number, user name and password, health/medical information), protected classification information (like race, gender, ethnicity, etc.), commercial information, Internet/electronic activity, geolocation, audio/video data, professional or employment related information, education information, and inferences from the foregoing.

During the past 12 months we have used the collected information for the purposes set forth above. We have disclosed the following categories of information in order to conduct our business operations and for our business purposes (for instance completing transactions, managing employees and vendors, marketing and analytics): identifiers, information protected against security breaches, protected classification information, commercial information, Internet/electronic activity, geolocation, audio/video data, professional or employment related information, education information, and inferences from the foregoing. We have disclosed the following categories of information to third parties for monetary or other valuable consideration: identifiers, information protected against security breaches, protected classification information, commercial information, Internet/electronic activity, geolocation, audio/video data, professional or employment related information, education information, and
inferences from the foregoing.

If you are based in Europe, in certain circumstances you have rights under data protection laws in relation to personal information we hold about you:

Where you believe that we have not complied with our obligation under this policy or applicable European data protection law, you have the right to make a complaint to a European Supervisory Authority.

If you have any questions about your rights, please contact us using the information listed in “Section 13, Contact Information” of this document.

If you wish to exercise your rights, please use this link.

Our Sites contain links to other websites maintained by third parties. Please be aware that we are not responsible for the content or privacy practices of such other websites. We encourage our users to be aware when they leave our Sites and to read the privacy statements of any other website that collects personal information.

This policy was last updated on the date shown above. In the future, we may need to make additional changes. All changes will be highlighted here so that you will always understand our current practices with respect to the information we gather, how we might use that information and disclosure of that information to third parties.

If after reviewing this policy, you have any questions or privacy concerns contact us via one of the following methods: